The pain of tech assumptions
Any geek worth their salt has sat on the end of a phone and keyboard trying to help someone with what should be a basic computer issue. Something so simple you feel as if time has been stolen from you to even try and answer this. But the thing is the person at the other end feels the same way. They just dropped coin for this things to do X and it’s not holding it’s end of the bargain. The person feels powerless, frustrated you name it.
The thing is that the problem sits with an assumption. The assumption by you that they have done everything you’ve expected them to. The assumption by them is that it just should work.
This happened to me tonight with my Creative MuVo Micro N200. I wanted to update the firmware but each time I tried, I was told I needed to go into ‘recovery mode’. I follow the steps to go into recovery mode, 30 times step by step and nothing.
I’m urked. So I head to the forums where the best advice is to follow the directions that I’ve already prove don’t work. Then something catches my eye in a post, do I still have the MediaSource Organizer installed?
Why no, I don’t.
See, the directions assumed that I did but I didn’t since I rip with Windows Media Player. But the driver that the firmware is looking to update happens to be on that disc.
So the lession is yet again, NEVER ASSUME ANYTHING
